Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Here you will find answers to the most common questions about our bedsheets, comforter sets, shipping, and order processing. If you can't find what you are looking for, please don't hesitate to reach out to our customer support team.

🛏️ Product & Sizing

What is included in a 6-Piece Comforter Set?

Our signature 6-Piece Comforter Sets are designed to give you a complete bed makeover. Each set includes:

  • 1 Cushioned Comforter

  • 1 Fitted or Flat Bedsheet

  • 2 Coordinating Pillowcases

  • 2 Cushion/Cushion Covers (depending on the specific design variant)

How do I choose the right size for my bed?

We offer standard King and Queen dimensions across our ranges. Please refer to our exact measurements listed on each product page. As a quick rule of thumb:

  • King Fitted Sets: Designed to snugly fit standard King mattresses with up to a 10–12 inch depth.

  • Queen Fitted Sets: Ideal for standard double or Queen-sized mattresses.

What are the care and washing instructions?

To keep your bedding looking vibrant and feeling soft:

  • Machine wash in cold or lukewarm water on a gentle cycle.

  • Use a mild, color-safe detergent. Do not bleach.

  • Tumble dry on low heat or line dry in the shade.

  • Iron on low heat if necessary (avoid ironing heavily quilted comforters directly).

📦 Shipping & Delivery

How long will it take to receive my order?

  • Processing Time: Standard orders take 1–2 business days to pack and prepare for shipment.

  • Delivery Time: Once dispatched, domestic shipping typically takes 3–5 business days depending on your location.

Do you offer tracking for shipments?

Yes! As soon as your order is handed over to our courier partner, we will email or SMS you a tracking link so you can follow your package's journey right to your doorstep.

What are the shipping charges?

We offer flat-rate shipping nationwide. Keep an eye out for our promotional periods where we offer free shipping on orders above a specific checkout value!

🔄 Returns, Exchanges, & Refunds

What is your return policy?

We want you to love your new bedroom look! We accept returns within 7 days of delivery, provided the items are unwashed, unused, and in their original packaging with all product tags intact.

  • Due to hygiene reasons, we cannot accept returns on bedding that has already been slept in or washed.

How do I initiate an exchange or return?

Simply email our support team at [Your Email Address] or WhatsApp us at [Your Phone Number] with your order number and images of the product. Our team will guide you through the return shipping or drop-off process.

💳 Payments & Security

What payment methods do you accept?

We support secure online transactions and convenient checkout options, including:

  • Cash on Delivery (COD)

  • Credit/Debit Cards (Visa, Mastercard)

  • Direct Bank Transfer / Mobile Wallets

Is it safe to use my credit card on your website?

Absolutely. Our store is built on a highly secure ecommerce platform featuring 256-bit SSL encryption. Your payment details are encrypted at checkout and are never stored on our servers.